Over the last two years, the agency has provided companionship, meal preparation, housekeeping and hygiene to an expanding number of families throughout Chester and Lancaster counties, and while all those components are in full operation mode, it is not lost on Joni, John and Jena that Family Forever had a rather inauspicious start. When mother and daughter took off for two weeks for a family wedding, the company left the client unattended for four days.
After the client passed, the family discussed what to do with the money and while Joni admitted that she was reluctant to invest it into a new business, John β who covers the business side of the company β encouraged his wife to start Family Forever.
Since then, Family Forever has grown to include 30 total staff currently assisting 42 clients in both counties, in prefect step with the growth of the homecare industry. Joni said the advantage of home healthcare is the ability to have that one-on-one relationship between caregiver and client, where a caregiver can give their full attention and client can benefit from interaction and personalized care.
The state has required training and a test that each home caregiver must pass and additionally, Family Forever requires quarterly training for every caregiver in order to stay accountable and provide quality care.
Field visits are also conducted during working hours to check up on the care being provided. Beyond the technical training and responsibilities for the job there is also the emotional side of caregiving that requires attention as well.
