The Virginia Operation offers this site to provide you with additional resources, as well as assist in arranging Medicaid transportation for eligible members. Qualified members have transportation benefits through:. In addition to having quick and easy access to Frequently Asked Questions FAQ , you are able to download commonly used documents and forms.
All forms on this site are stored in PDF format. Your computer must have Adobe Acrobat Reader installed to be able to read and print the forms. If you do not have Adobe Acrobat, download it for free at www. The level of service describes the type of service required to transport a member. A member can travel by one of several levels of service based on the medical necessity and plan coverage. Facilities and Medicaid members do not have the freedom of choice to choose the transportation provider.
A request can be made and will be noted by Modivcare; however, Modivcare reserves the right to utilize a different transportation provider consistent with the transportation needs of the member. No, attendants are for the safety of members while riding the vehicle only. However, the member can have an escort ride for free. Please see definition of escort listed above. When the transportation reservation is called in make sure and tell the customer service representative you have an escort riding as well.
Modivcare only facilitates non-emergency ambulance transportation. An escort is a family member, friend or facility employee who accompanies a member for the entire trip and stays with the member at the destination.
Modivcare is not responsible for providing escorts. Stretcher-van service does not provide emergency medical transport and does not include any medical monitoring, medical aid, medical care or medical treatment during transport. A wheelchair van is a motorized vehicle equipped specifically with certified wheelchair lifts or other equipment designed to carry persons in wheelchairs, or other mobility devices.
