In principle, assistance is provided free of charge from the meeting point to the aircraft and vice versa from the aircraft to the meeting point. If you have any questions, you can always contact our main information desk.
In front of Departure Hall 2 you will find the blue call pillar, which you can use to contact the PRM Service staff if necessary.
If you are in possession of one of the following EU-standard blue parking permits, you are allowed to use an extra-wide "handicapped parking space" on parking level "0" in parking garages P2 or P3. Persons with mild walking disabilities G are not legally entitled to an extra-wide and discounted "handicapped parking space. The entrance height to our parking garages is 2.
For larger vehicles or vehicles with overheight, please use parking lot P Please note the information board at the entrance. When carrying medical equipment and electric wheelchairs, dangerous goods regulations must be observed. For this reason, you must register your own wheelchairs with the airline, stating their dimensions height, width and weight. As a rule, you can use your own wheelchair up to the aircraft door. It generally facilitates handling and loading if your own wheelchair is already checked in at the bulky baggage and a wheelchair from the service provider is used for airport transport.
If, due to the design, it is intended that the battery can be removed from a battery-powered wheelchair, the battery must be removed. The removed battery must be secured and disconnected by you at check-in, and the terminals must be insulated. Special packaging criteria apply to wet battery wheelchairs for safety reasons.
