Have you lost or found something on the train or at the station? You can contact us in various ways. Report your loss online for items worth more than EUR 15 and find out whether your lost item has been found. Our service staff at the stations will be happy to help. You can also report your loss to DB Information.
Please bear in mind that lost items may not "arrive" with us until several hours or a couple of days after you have lost them, when the train reaches its final stop. If your lost item has an estimated value of more than EUR 15, you can report your loss online here on the page. This value limit does not apply to items with intangible value e.
We will search for the lost item for you for four weeks and inform you as soon as the search has been successful. If we are unable to find your item after four weeks, we will stop looking for it. Please note that we will not notify you of this. Lost property with a current market value estimated by us to be less than EUR 15 and with no recognisable intangible value is not recorded in our lost property platform.
In this case, please inquire at the lost property office at the station whether your item was handed in there. You can find the list of lost property offices here on the page. We will look for your lost item for up to 4 weeks and will inform you immediately if we find it. If we were unable to find your item after 4 weeks, we will stop looking for it. In both cases we charge a handling fee. More information about this can be found under the section "Do I have to pay anything? We charge a handling fee for sorting and storing lost property.
If you have lost your item on another train, please contact the respective rail company. If you have found an item on the train or in the station area, you can hand it in to our staff. It is essential that you also ask our staff to confirm that the item has been handed in.
