In this Agreement, unless the context expressly provides otherwise, the following definitions shall apply:. Any user of www. All Services must be booked at least 72 hours before the Service Time. The Greeter reserves the right to refuse Service to Passengers whose names had not been communicated before; should such Passengers receive the Service in part or in full, PARADIGM will be entitled to present the Client with adequate surcharges which the Client commits to settling immediately.
The Client acknowledges that, in case of issues caused by incorrect of insufficient information on behalf of the Client, PARADIGM will not be held responsible and will not grant any refund to the Client. If the maximum Service time is exceeded, surcharges may occur. The Greeter provides the Passenger with Fast Track or any fashion of expedited or priority passage through airport formalities wherever available, requested by the Client and allowed by the relevant airport Authorities.
Airside access may be subject to security restrictions at some airports or in particular circumstances. Porterage, i. In compliance with security regulations, porterage can only be provided in the following areas:. Lounge access may be prearranged to Passengers who opt for this paid service. Prices may not include foreign departure tax, Immigration clearance charges i. Visa fee, security fees or fines, port charges, customs, immigration, passenger-facility charges, airline fees or international transportation tax.
Prices may change until a Booking is confirmed. If an amendment to a previously confirmed Booking is requested by the Client and is approved by PARADIGM then the amended price will use the exchange rates and tariffs subsisting at the time of change. Prices do not include provision for any additional product unless explicitly stated as included at the moment of the Service booking. PARADIGM reserves the right to bill the Client with surcharges for any additional services explicitly requested and obtained by the Passenger as the service is ongoing, such as electric buggy usage, porter services, lounge access, Tax-Refund assistance, additional Service time or additional road stops and the Client commits to providing immediate payment.
A non-refundable service fee of 3. A Booking is confirmed once:. It is at the discretion of said authorities to deny or revoke such permission for security reasons, in which case PARADIGM will promptly advise the Client about the impossibility to provide the requested Service. A double booking is a Booking made with multiple parties of the same Service, at the same Service Time and Place, for the same Passengers.
