In order to ensure quick delivery, SMC Australia established Headquarters Central Distribution Centre, which is centrally managed and stocked with more than 15, items, in addition to the warehouses of sales branches. Furthermore, a flexible local production system including specialized products allows most of the locally produced products to be delivered within 24 hours of receiving an order.
SMC Australia established an extensive network including the Headquarters and sales branches in major industrial cities such as Brisbane, Adelaide, Melbourne, and Perth to provide advanced customer services. Furthermore, SMC Australia provides support for customers to improve their facility design by demonstrating products using a demonstration van, or regularly inviting customers to new product presentations. In addition, sales branches located in each state use their education and training facility to provide pneumatic circuit training using all-air-circuits, relays, and PLC.
In order to provide a wide range of thorough support services including product presentations and after-sales service, SMC Australia established a support system of 65 technical sales teams inside Australia. SMC Australia and its sales staff members are aspiring to deliver more satisfaction to customers. In order to meet the needs of customers, SMC Australia supplies SMC pneumatic equipment including specialized products, as well as designs, develops, and supplies equipment such as control boxes.
In order to provide value-added services to customers, well-experienced and highly skilled staff members present products using display panels on the sites of users or in private exhibitions in a showroom.
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