The app is your handy festival companion. Use it to view set times, vendors, artists, site map, photo filters, exclusive contests, and more! All VIP areas are licensed. Children and guests under the age of 19 must have their own full-priced VIP ticket AND must be accompanied by a parent or legal guardian at all times while in this area. Children 5 years and younger do not require a ticket for General Admission with a ticket-holding adult.
When tickets sell out, a waitlist will open in Showpass. This allows you to enter your information for priority ticket access, if the tickets become available. If you provide your payment information in advance at the Waitlist stage, this will secure your tickets automatically once available. You can upgrade your tickets to a higher value ticket, however you can not downgrade tickets. To exchange your ticket, head to Showpass and you may need to log into your account.
You will click on your name in the top right hand corner and select "Orders" from the dropdown menu. Ensure "My Orders" is selected on the left hand side menu. Find the order that you are looking to exchange and expand "Order Options". Then select "Exchange Tickets". For spelling mistakes, contact support showpass.
Must be original purchaser with credit card information. If you bought from a third party, the original purchaser will need to transfer tickets individually to you with your correct name and information on it, otherwise Showpass will not be able to assist.
If you bought your ticket but need to change your address, reach out to support showpass. Include your ticket information and details of your address change.
