Hotel Neptuno Playa Valencia, S. The company understands that one of the fundamental elements of its Quality Policy is compliance with the demands, expectations and level of quality that its customers expect, as well as compliance with the regulatory requirements in this regard.
The management of the Hotel Neptuno is committed to the development and implementation of the Quality Management System and the continuous improvement of its effectiveness, guiding it to meet the requirements of the client and other interested parties to achieve their satisfaction. Management must drive the entire organization to comply with its policies and objectives, creating a favorable climate for all staff to get involved in achieving objectives and continuous improvement.
Our organization depends on customers and our highest priority must be focused on understanding their needs and expectations in order to satisfy their requirements. It is necessary to promote the participation of all people and take advantage of their full potential for the benefit of the organization and for the benefit of their personal development.
All our activities must be aimed at improving our work processes without creating organizational barriers. All company processes are related and must be managed seeking effectiveness and efficiency.
We must analyze all data and information to improve our performance. We depend heavily on our suppliers and subcontractors, therefore we must establish long-term relationships to improve the capacity of both. This is a permanent objective of our company, since it guarantees us the future. This policy and general objectives inspire the operation of our company and are periodically reviewed by management, in addition to authorizing the quality manager to be ultimately responsible for the implementation and verification of compliance with the quality management system, for which , attributes the necessary authority and independence within the organization of the company.
