Our Cancellation Policy In the case of a reservation that you have made directly with us In accordance with the provisions made by the ordinance of March 29, , all stays reserved and having already been the subject of payments from you and which you wish to cancel will not be reimbursed before a period of 18 months from March 29, , ie by July 31, at the latest.
However, you will be allowed to postpone your stay within this same period of 18 months. The sums that you have already paid whether it is the deposit or the total balance can be used in the form of a credit note for a new identical or equivalent service within the next 18 months.
The price of your new reservation must not exceed that of the old one, or you can benefit from a higher category service than the initial service by paying the difference in price which will remain at your expense. Note, finally, that this credit note is breakable, that is to say that it can be used in several times for several services. In the case of a reservation that you have made through an intermediary We strongly recommend that you contact the agency directly online or travel agency or the intermediary who made your reservation with your establishment.
It is, in fact, the latter who must apply the ordinance of March 29, if he is established in France. Otherwise, only the latter can decide on the cancellation conditions that he will have set. We are sorry, therefore, not to be able to intervene in this transaction between this last and yourself.
In case of specific questions, do not hesitate to contact us directly and we will be happy to answer your questions:. Dear clients, We thank you for your interest in our establishment and the trust you have placed in our team.
