Utility bills cover water, wastewater and stormwater services. You will get a bill every other month for these services. Utility fees pay to operate and maintain these services for you. This includes pump stations, well fields, reservoirs, underground pipes and treatment plants. Office hours: 8 a. Monday, Tuesday, Thursday and Friday; 9 a.
Wednesday; closed daily from noon to 1 p. Closed on holidays. The utility service customer service phone line is and is staffed from 8 a. Wednesday; and closed daily from noon to 1 p.
If you have questions about your bill, payment options or your account, contact during office hours or email customer service at UtilitiesCS cityofvancouver. Online and automated voice response phone system services, such as bill payments and account balances, are available to you hours a day. Visit cityofvancouver. Manage your utility account through our online portal. Make a one-time payment, schedule a future payment, view bills, review payment history and more.
You will need your Utility account number. You will also need your credit card, debit card or bank account information. Your data is secured using industry-standard methods to protect it from any unauthorized access.
All payment transactions are encrypted at each step. The City does not retain credit card or checking account numbers for payments made through the Internet nor the Automated Voice Response telephone system. Please close the browser page when you have completed making an online payment. Use the Automated Voice Service at There are two drop box locations.
