If you travelled with us and reached your destination 15 or more minutes late, you are entitled to delay repay compensation. If you did not travel because of disruption to the train service you can claim a full refund. Delay repay is a national scheme that entitles you to compensation if you have experienced delays during your train journey. We're happy to take part and think it's the least we can do to make up for any inconvenience caused.
Find out how to claim compensation online or by post in the blue boxes below. Please be aware that claims submitted via the post may take longer to review. Claims must be made within 28 days of journey date and make sure you keep hold of your train tickets - we need these to work out how much compensation to give you.
Delay repay is for when you have travelled with us, and reach your destination late. If you did not travel due to disruption you are due a refund. You can look at how to apply for a refund here: tpexpress. Automated delay repay ADR is available if you've bought an Advance ticket through tpexpress. Find out more. Use the table below to calculate the amount of delay repay compensation you're entitled to.
Divide the cost of your season ticket type over the number underneath delay times:. If you arrive at your final destination, delayed for 15 minutes or more, you are entitled to delay repay compensation.
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These levels are set by the Department for Transport:. As part of the new Delay Repay Code of Conduct, we have a commitment to publish quarterly delay repay processing and payment details to our website. Due to recent disruption, we are currently receiving high volumes of submissions and it may take up to 20 working days for us to get back to you.
