For both therapist and client protection, the following policies apply to all who use Denver Massage Garage services:. Please arrive 10 minutes before your appointment time. This allows you to relax before your session and to be considerate of your therapist's schedule. All reservations require a valid credit card at time of booking. Please take a moment to thoroughly review this cancellation policy. Unexpected circumstances in life absolutely happen.
Denver Massage Garage is empathetic to this, and will be taking extra steps in providing ample appointment reminders so clients can reschedule with respect to the policy detailed below to avoid cancellation charges.
Please understand, that with the financial challenges since the Covid pandemic, personal service workers can no longer shoulder the burden of lost wages and still offer services at competitive rates, warranting this policy. Clients will receive 4 emails pertaining to their appointments: one at booking and 3 reminder emails at 72 hours before, 48 hours before, and 24 hours before.
Clients will also receive a reminder text message 48 hours before the scheduled appointment time. Any cancellations or reschedules within 24 hours or 48 hours for minute sessions will result in full payment for the service booked charged to the card on file.
EX: "I can't make my appointment tomorrow, I'm sending someone else instead. This policy will be upheld regardless of the reason for the missed appointment. COVID exposure, positive COVID test, suspicious sniffle, flat tire, canceled babysitter, traffic, or any other reason do not excuse the cancellation charge if the proper notice is not honored. Thank you for your continued understanding and support.
